Privacy Policy

Welcome to Pulse Software, Corp. ("us", "we", or "our") which operates https://www.trypulse.ai (hereinafter referred to as "Service"). Our Privacy Policy governs your visit to https://www.trypulse.ai and explains how we collect, safeguard and disclose information that results from your use of our Service.

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We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy.

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Definitions

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• SERVICE means the https://www.trypulse.ai website operated by Pulse Software, Corp.
• PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
• COOKIES are small files stored on your device (computer or mobile device).
• DATA CONTROLLER means a natural or legal person who determines the purposes for which and the manner in which any personal data are processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
• DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller.
• DATA SUBJECT is any living individual who is the subject of Personal Data.
• THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

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Information Collection and Use

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We collect several different types of information for various purposes to provide and improve our Service to you.

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Types of Data Collected

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Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

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• Email address
• First name and last name
• Cookies and Usage Data
• Phone numbers
• Address information
• Payment information

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Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device ("Usage Data"). This Usage Data may include:

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• Computer's Internet Protocol address (IP address)
• Browser type and version
• Pages of our Service visited
• Time and date of your visit
• Time spent on pages
• Unique device identifiers
• Diagnostic data

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AI Processing and Zero Data Retention

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Pulse Software, Corp. maintains Zero Data Retention (ZDR) agreements with our AI service providers, including OpenAI and Anthropic. Under these agreements:

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• All data processed through AI services is immediately deleted after processing
• No customer data is written to permanent storage during API interactions
• Data exists only transiently in system memory during processing
• No data is used for AI model training or stored beyond the processing duration

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For healthcare-related data processing, we maintain Business Associate Agreements (BAAs) with our AI providers that specifically cover API products with zero retention capabilities.

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Service Providers

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Our key subprocessors include:

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AWS (Cloud Infrastructure)
• SOC 1, SOC 2, SOC 3, and ISO 27001 certified
• AES-256 encryption for data at rest
• TLS encryption for data in transit
• AWS KMS for key management
• Multi-factor authentication and least-privilege access

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Supabase (Database)
• SOC 2 Type II certified
• AES-256 encryption for data at rest
• TLS encryption for data in transit
• pgsodium encryption for sensitive columns
• Role-based access control

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OpenAI and Anthropic (AI Processing)
• Zero data retention policy
• SOC 2 Type II certified
• Encrypted API endpoints
• BAA coverage for healthcare data

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Security of Data
The security of your data is important to us. We implement appropriate technical and organizational security measures including encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

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Your Data Protection Rights Under GDPR
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights:
• Access your personal data
• Rectify inaccurate data
• Request data deletion
• Object to processing
• Restrict processing
• Data portability
• Withdraw consent

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California Privacy Rights (CalOPPA)
California residents have specific rights regarding personal information:
• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access personal information
• Equal service and price

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Children's Privacy
Our Service is not intended for users under 18. We do not knowingly collect data from children.

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Changes to This Privacy Policy
We will notify you of any privacy policy changes via email and/or website notice. Changes become effective when posted.

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Contact Us

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For privacy-related inquiries: